FAQ

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Product information

What is the KidsTech™ sleep positioner?

The KidsTech™ sleep positioner is an innovative pillow designed for infants, toddlers, and children. It includes built-in sensors to monitor their well-being during sleep and alert the parents should something require their attention. It is particularly efficient with infants, as it promotes safe sleeping positions while ensuring comfort.

How does the sensor technology work?

IstoMedical has designed and developed a set of advanced sensors to track an infant, child, adult, or senior during sleep. It monitors their position, breathing, and movements, while we’re also adding a heartbeat detector. This information is then relayed to a companion app, along with an alert should anything be amiss.

Is the sleep positioner safe for my baby?

Yes, the Istomedical sleep positioner is designed with safety in mind. It meets all relevant safety standards and is made from non-toxic materials. However, it's always best to consult with a pediatrician regarding your baby's sleep environment.

Can the sleep positioner be used for all infants?

The sleep positioner is suitable for infants from birth to a specific weight limit (usually around 12 months, but please check the product specifications). Always follow the manufacturer's guidelines for use.

How do I clean the sleep positioner or pillow?

The cover of the sleep positioner is removable and machine washable. The internal components should be wiped clean according to the care instructions provided with the product.

What features does the companion app offer?

What features does the companion app offer?
The companion app provides real-time monitoring of your baby’s sleep, alerts for position changes, and insights into sleep patterns. It also allows you to customize settings for the sleep positioner by making personalized suggestions based on the user's unique sleep patterns.

Can I rely solely on the sleep positioner for my baby's safety?

While the sleep positioner adds an extra layer of monitoring, it should not replace safe sleep practices recommended by health professionals, such as placing your baby on their back to sleep and maintaining a safe sleep environment.

What should I do if the sensor alerts me?

If the sensor alerts you to a potential issue with your baby's position or well-being, check on your baby immediately. Follow the guidance provided by the app and consult with a pediatrician if you have concerns.

How can I purchase the Istomedical sleep positioner?

The sleep positioner is available for purchase directly through the Istomedical website and selected retail partners. Please check the site for availability and any ongoing promotions.

What is the warranty policy for the sleep positioner?

Istomedical offers a warranty on their sleep positioner, covering defects in materials and workmanship for a specified period. Please refer to the warranty information provided with your product for details.

Shopping information

How do I place an order?

Placing an order is simple and secure. Start by browsing our range of premium products and click on any item you’d like to purchase. Once you’ve found what you’re looking for, click “Add to Cart.” You can continue shopping or head straight to checkout.

What payment methods do you accept?

We accept a variety of payment methods including credit cards, debit cards, PayPal, bank transfers, and digital wallets. Some locations may also support cash on delivery. Please check the payment options available during checkout for your specific region or country.

Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order within a limited time after placing it. This depends on the order status. If it hasn’t been processed or shipped yet, you can make changes by contacting our customer support team as soon as possible.

How can I track my order?

You can track your order by logging into your account and visiting the “My Orders” section. Once your order is shipped, a tracking number will be provided via email or SMS, allowing you to monitor its status through the courier’s tracking website.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping availability, delivery times, and costs may vary depending on the destination. During checkout, you can view international shipping options and estimated delivery dates before placing your order. Customs fees may apply based on location.

Payment Information

When will I be charged for my order?

You will be charged for your order at the time of purchase. For credit/debit cards and digital payments, the charge is processed immediately. In some cases, a temporary hold may appear first, with the full charge confirmed once the order is confirmed or shipped.

Why was my payment declined?

Your payment may have been declined due to incorrect card details, insufficient funds, expired card, or bank security measures. Sometimes, banks block unfamiliar transactions for safety. We recommend checking your details, contacting your bank, or trying a different payment method to complete the purchase.

Order & Returns

How do I place an order?

To place an order, browse the products, select your desired items, and add them to your cart. Proceed to checkout, enter your shipping and payment details, then confirm your order. You’ll receive a confirmation email once the order is successfully placed.

How do I modify or cancel my order?

To modify or cancel your order, contact customer support as soon as possible. If your order hasn't been processed or shipped yet, they can assist with changes. However, once an order is shipped, it may not be possible to modify or cancel it.

FAQ

need help?

Product information

What is the KidsTech™ sleep positioner?

How does the sensor technology work?

Is the sleep positioner safe for my baby?

Can the sleep positioner be used for all infants?

How do I clean the sleep positioner or pillow?

What features does the companion app offer?

Can I rely solely on the sleep positioner for my baby's safety?

What should I do if the sensor alerts me?

How can I purchase the Istomedical sleep positioner?

What is the warranty policy for the sleep positioner?

Shopping information

How do I place an order?

What payment methods do you accept?

Can I modify or cancel my order after placing it?

How can I track my order?

Do you ship internationally?

Payment Information

When will I be charged for my order?

Why was my payment declined?

Order & Returns

How do I place an order?

How do I modify or cancel my order?

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